SHIPPING

All US orders will be shipped from our US warehouse, 3-7 business days via USPS/Fedex/UPS, we offer free shipping on all orders over $15. 

RETURNS & EXCHANGES

Orders are processed within 24 hours. If you made a mistake with your purchase you can contact us at welcome@imbeautysupply.com before we ship your order. 

The refund caused by order cancellation, refund agreement or mediation will be process instantly. 

However, it may take 2-3 business days for it to show on your credit card statement.

You can contact us at welcome@imbeautysupply.com or via phone at +1 773-564-9788.

Yes! Please reach out us at 1@imbeautysupply.com with details. 

PAYMENTS

We accept Visa, Master and PayPal. 

All orders are charged in USD.

PRODUCT(Hair)

Usually 3 bundles are enough to make a full head. If you like thicker or need longer hair, it's better to wear one more bundle. As the Longer the Length is, the Thinner the hair is. If the hair over 22", 4pcs are suggested.

Our human hair products are all 100% human hair. They can be permed/dyed/bleached/highlighted. But in most cases, we do not suggest our customers to process the hair by themselves.

If you wear your wig every day, wash it once a week; otherwise, wash it once every eight to ten uses.

How to wash:

Comb the hair ensure there is no tangles. Turn the wig insidecap outside. Put the wig into 35-40* water, add shampoo into the water. Stir it evenly. Gently press over hair for 10-15 minutes until it is clean. Don't rub with hands. Rinse shampoo thoroughly and pull conditioner into water. Stir it evenly. Leave hair wig in conditioner for 10-15 minutes. Rinse conditioner thoroughly and use a towel to absorb the water. Turn the wig insidecap back, For straight wig, choose one wide-toothed comb. For wavy wig, hold the cap by hand, shake it 5-6 times, run with fingers smooth gently. Put the wig onto a wig standing and let it air dry. Don’t make the hair under the blazing sun for quite a long time.  

Note: Never use product that contain sulphur.

PRODUCT(Eyelashes)

This varies from style to style.

This varies by user, however, with proper care, lashes can be worn multiple times.

Lashes can be cleaned by wiping the band and lashes with a gentle eye makeup remover. After cleaning, replace the lashes back on to the tray and re-wear.

Gently lift lash from lash try using fingers or tweezers. Be sure not to pull the lash as it may break lash hairs off or bend the band in an awkward position making the lashes unusable.

Hold skin taut near temple. Place other hand on outer corner of lash and gently pull lash towards the inner corner of eye

No damage is done to the natural lash because lash adheres to skin not natural lashes.

Use makeup remover pads to remove excess adhesive/makeup on skin

Remove adhesive from lash band and replace the lash in its original tray

Store lashes on their original tray.

Yes.

Yes.

Adhesive can take up to 30 seconds to become tacky.

Yes, there is a chance you will lose a few lashes. However, that is normal and to be expected since lashes tend to shed naturally.

If you feel poking from strip lashes that is an indication that your false lash is too wide for your natural eye shape. Please trim lashes preferably from the outer corner (to keep its style and design) for a more comfortable fit.

Lashes are handmade, so there may be a slight variance from lash to lash.

The ingredient list for each product is listed on its respective product page on the website.

PRODUCT(Jewelry)

a. When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration.

b. Don’twearing the same jewelry for a long time.

c. Avoid prolonged contact with water, remove jewelry before take a bath or swimming.